Welcome to Al Falasi Luxury Limousine (referred to as “we”, “our”, or “us”). By using our services, including but not limited to our website (alfalasili.com), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Reservation and Booking

1.1. To reserve a limousine service with us, you must provide accurate and complete information during the booking process.

1.2. Bookings are subject to availability. We reserve the right to accept or reject any booking request at our discretion.

1.3. Changes to bookings, including cancellations and modifications, must be made within the specified timeframe and are subject to our cancellation and modification policies.

2. Payment

2.1. Payment for our services is due at the time of booking, unless otherwise agreed upon in writing.

2.2. We accept various forms of payment, including credit cards, debit cards, and other electronic payment methods.

2.3. All prices are quoted in the local currency and are inclusive of applicable taxes and fees, unless otherwise stated.

3. Service

3.1. We strive to provide a premium and satisfactory limousine service experience to our customers.

3.2. Our chauffeurs are trained professionals who prioritize customer service, punctuality, and safety.

3.3. While we make every effort to ensure the timely arrival and departure of our vehicles, unforeseen circumstances may cause delays. In such cases, we will notify you promptly and make alternative arrangements whenever possible.

4. Customer Responsibilities

4.1. Customers are responsible for providing accurate information regarding pick-up and drop-off locations, times, and any special requests.

4.2. Customers are expected to treat our chauffeurs, vehicles, and other personnel with respect and courtesy at all times.

4.3. Customers are responsible for any damage caused to our vehicles or property due to negligence or intentional misconduct.

5. Liability

5.1. While we take every precaution to ensure the safety and security of our customers and their belongings, we shall not be liable for any loss, damage, injury, or inconvenience arising from the use of our services.

5.2. We shall not be liable for any delays, cancellations, or disruptions to our services caused by factors beyond our control, including but not limited to traffic conditions, weather, or force majeure events.

6. Privacy Policy

6.1. We respect the privacy of our customers and are committed to protecting their personal information. Our Privacy Policy outlines how we collect, use, and disclose personal information.

6.2. By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with our Privacy Policy.

7. Governing Law

7.1. These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

7.2. Any disputes arising out of or related to these terms and conditions shall be resolved exclusively by the courts of the United Arab Emirates.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services. If you have any questions or concerns about these terms and conditions, please contact us at contact@alfalasilimo.com.